Q. Why invest in soft skills training, especially during a recession?
A. Because now is one of the best times to find quality training at affordable prices and move ahead of the competition.
Businesses must take action to stay afloat in today’s turbulent economy. Surely excellent customer service, leadership, and communication are fundamental to your business practices, but it is essential that they remain so.
Competition is tougher than ever, and it’s imperative that customers’ experience with your company leaves a lasting impression — a great one. Your employees’ “people skills” are crucial to creating a customer service culture in your organization.
JEVS Corporate Training Solutions can help. Our customized training in leadership, customer service, and communication is designed and proven to develop your staff and help you retain exemplary employees.
Our training programs include:
• Leadership Skills: coaching, mentoring, situational leadership, leadership style, and managerial behavior
• Customer Services Skills: courtesy and communication, identifying and exceeding customer needs and expectations, problem solving, people management, dealing with difficult customers, understanding the cost of losing a customer, and teaching supervisors to coach customer service
• Communication Skills: business etiquette and appropriate work behavior, diversity training, communication in the workplace, problem solving and critical thinking, teamwork, and listening
Our comprehensive services include:
• Development of all curriculum and training materials
• Flexible scheduling to ensure minimum disruption of your productivity
• A thorough needs assessment that provides customized solutions for your organization
We will train your employees at your facility or ours — whichever works best with your needs. We have locations in Center City, Northeast Philadelphia, and on City Line Avenue.
