JEVS Human Services recently earned the National Committee for Quality Assurance’s (NCQA) three-year Accreditation of Case Management for Long-term Services and Supports for our Supports Coordination program. NCQA’s standards provide a framework for organizations to deliver efficient, effective person-centered care that meets people’s needs, helps keep people in their preferred setting, and aligns with state requirements.

Serving the community since 1984, JEVS Supports Coordination assists aging adults or those with physical disabilities to live in their own homes and participate more fully in their communities. Individuals may be living with diabetes, multiple sclerosis, high blood pressure, pulmonary diseases, chronic pain, osteoarthritis, kidney disease, spinal cord injuries, neurological injuries, or other health situations that require long-term services and supports. Each program participant works with a dedicated service coordinator, who ensures that the individual’s needs are met and can live independently, have control of choices, and experience inclusion in their communities—all important to the JEVS mission of enhancing individuals’ quality of life. This NCQA honor is an important one for JEVS, as we are always striving for quality improvement.

“As the population ages, more states are seeking to increase accountability, improve quality and promote a cost-effective service delivery system,” says NCQA. “States and managed care organizations need assurance that their partners can coordinate care effectively across medical, behavioral and social services and help keep people in their preferred setting—often, their home and community.”

JEVS scored a 99.8% during the assessment. The program was evaluated against NCQA’s key standards of performance, such as: efficiency, integrated care, planning and monitoring, and coordinating long-term services and supports per state needs.

Program Features

JEVS Supports Coordination works with a participant’s doctors and medical providers, as well as community-based services, resources and organizations to create a comprehensive, person-centered care plan that is individualized. With a focus on coordinated health care, JEVS staff then connect each participant with the services and supports he/she needs, such as an in-home care provider (home health aide). Arrangements can also be made for home modifications, durable medical equipment, assistive technology, transportation, discharge planning, and personal emergency response systems. In addition, JEVS can assist individuals in avoiding residing in a nursing home or transitioning out of an institutional setting.

“We are thrilled to be recognized by the high standards of NCQA accreditation,” said Juliet Marsala, vice president of community health and long-term services at JEVS. “It upholds our dedication to continuously enhance the quality of our services.”

“It also recognizes our commitment to training staff in best practices for case and care management,” she said. “At their core, our managers and service coordinators are true advocates—serving with compassion and professionalism—to improve our participants’ experiences and ensure that they are living safe and healthy in their own homes. This provides peace of mind to the participant, and their extended family and friends. At the end of the day, that’s what we hope for most of all.”

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