By Jade D.
At JEVS Human Services (JEVS) we pride ourselves on not only helping those we serve to reach their goals, but also in finding, keeping, and nurturing outstanding staff members!
Our employees range from Direct Support Professionals (DSP) and job coaches to communications specialists and accounting professionals, all with a common goal to give excellent service and support.
Recently, our Help Desk Manager Carmen G. shared about his JEVS’ experience, tech advice, and surprising career background!
How long have you been with JEVS?
I have been working for JEVS since December 2021, just under two years.
What attracted you to your role and JEVS?
Up until my employment at JEVS, my IT career was in the private sector, but I was interested in succeeding at a nonprofit agency. I did some research and was attracted to the great work JEVS was doing. I have to say without hesitation that working at JEVS has been an incredible journey so far. The people I work with and support here are true heroes. JEVS is also invests in its employees and encourages us to grow and succeed. I have been active in joining various JEVS committees and was also selected to participate in the Leadership Development Series.
What advice would you give to someone who is interested in a career in IT?
A couple of things come to mind; technology is always evolving and changing quickly, so if you want to succeed in IT, commit yourself to being a lifelong learner. Complacency can turn you into a “dinosaur” quickly, especially in the IT industry. When faced with technical or customer support challenges (and you will be), look at the bigger picture and be curious. Being curious changes your perspective and helps alleviate any anxiety or stress. Focus on a resolution and communicate with the end user and your team, instead of predicting a negative outcome. Make sure that you surround yourself with a great team and ask for help. Lastly, don’t be afraid to make mistakes, you are going to make them, so don’t get discouraged; instead learn from them.
If you’re interested in a rewarding career, view our current job listings by clicking here.